Transition to a Digital Check in Experience

Jeremy

The customer experience has many components and one of the most important is the interaction point between customers and staff that occurs at the point of entry.  Traditional ways to enter venues or parks require customers to rummage through emails and google for event updates.  

Yodel Pass elevates the customer experience by replacing outdated methods with our Yodel Wallet technology to provide a digital solution to enhance the customer's entry experience.  The Yodel Wallet enhances convenience, improves communication, and provides valuable insights, making it a must-have tool for any event or venue.

The Old Way: Traditional Entry Methods with Limitations

  • PDF Confirmation Emails: Customers had to print or save PDF tickets, adding inconvenience and delays.
  • Staff Tied to a PC: Employees were restricted to desktop systems, limiting mobility and flexibility.
  • Limited Post-Sale Updates: Once a sale was completed, updating customers with new information or changes was challenging and time-consuming.

The New Way: Digital Entry with Yodel Wallet

  • Digital Wallet Integration: Seamlessly store passes and tickets in a digital wallet, eliminating the need for physical or emailed copies.
  • QR Code Scanning: Fast, contactless entry with a simple QR code scan, streamlining the check-in process for users and staff alike.
  • Real-Time Notifications and Updates: Keep customers informed with instant updates directly within the digital wallet, enhancing communication and satisfaction.
  • Track Usage Data: Gain valuable insights into customer behavior with data on when and where passes are used, allowing for better planning and personalized service.
  • Self Check-In and Scan: Customers can quickly check in to reservations on their own or through a simple scan, reducing wait times and improving the overall experience.
  • Monitor Annual Pass Usage: Easily track the usage of annual passes, ensuring customers are getting the most out of their investment while helping businesses manage resources effectively.